$99.00
HDL Support System Basic is a lightweight WordPress ticket system and IT help desk plugin built for small businesses that need professional support workflows without per-agent cloud fees.
Replace scattered email threads with a structured customer support ticket system: public support portal, email-to-ticket, priorities, difficulty, and clear statuses (including resolved and closed). Agents work from a modern admin desk; customers track “My requests” and “Waiting for your reply” in one place.
Description
HDL Support System – Basic
WordPress help desk software for small teams — tickets, portal, and email support without the SaaS bloat.
Ideal for:
- Freelancers and agencies with light client support
- Small SaaS and indie software vendors
- Local IT shops and MSPs starting formal ticketing
- eCommerce stores (WooCommerce) handling order questions
- Schools, nonprofits, and membership sites with simple help queues
HDL Support System Key benefits:
- Native WordPress install — data stays on your site
- Customer portal + email intake
- Agent roles and basic queue discipline
- Upgrade path to Professional when you need chat, WhatsApp, and AI
HDL Support System Tier Comparison Table
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Price | $99/yr | $249/yr | $499/yr |
| Support agents | 3 | 15 | Unlimited |
| Tickets / month | 500 | 5,000 | Unlimited |
| Customer portal | ✓ | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ | ✓ |
| Ticket priorities & difficulty | ✓ | ✓ | ✓ |
| SLA (basic / full) | Basic | Full | Full |
| Asset management | Basic | Full | Full |
| Time tracking | ✓ | ✓ | ✓ |
| Live chat widget | — | ✓ | ✓ |
| WhatsApp channel | — | ✓ | ✓ |
| Knowledge base | — | ✓ | ✓ |
| Automation & macros | — | ✓ | ✓ |
| CSAT surveys | — | ✓ | ✓ |
| Reports & analytics | Basic | Full | Full |
| AI assist (BYOK) | — | ✓ | ✓ |
| Change / CAB workflow | — | — | ✓ |
| Skill-based routing | Limited | ✓ | ✓ |
| Multi-brand / advanced | — | — | ✓ |
| WooCommerce customer 360 | ✓ | ✓ | ✓ |
| Support | ✓ | ✓ | ✓ |
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