PRIVACY POLICY Hills Digital Labs Inc.
Website, Software & Digital Services Privacy Notice
Effective Date: 01/08/26 Last Updated: 01/08/26
Hills Digital Labs Inc. (“Hills Digital Labs,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit https://hillsdigitallabs.com or use our software products, digital platforms, applications, development services, consulting services, and related offerings.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein, subject to applicable law.
Hills Digital Labs Inc. GTA / Toronto, Ontario, Canada Website: https://hillsdigitallabs.com Email: info@hillsdigitallabs.com
Hills Digital Labs provides software development, digital transformation solutions, business automation, systems integration, custom applications, and related technology services.
We have designated a Privacy Officer accountable for our compliance with this Policy and applicable Canadian privacy laws. Contact the Privacy Officer at info@hillsdigitallabs.com.
This Privacy Policy applies to:
Visitors to our website
Prospective and existing customers and clients
Users of Hills Digital Labs software and platforms
Individuals who contact us or communicate with our team
Business partners, vendors, and individuals whose information is provided to us in the course of service delivery
This Policy does not apply to third-party websites, applications, or services that we do not control.
We collect personal information only as reasonably necessary for identified purposes.
3.1 Information You Provide Directly
You may provide information when you contact us, submit inquiries or project requests, request quotes, create accounts, purchase services, communicate with our team, or provide feedback. This may include:
Name, company name, job title
Email address and phone number
Business and project details
Account credentials
Billing and payment information (processed through third-party providers; we do not store full payment card details)
Communications with us
3.2 Client and Project Information
During software development, consulting, or implementation work, clients may provide information necessary to deliver services, such as:
Business requirements and technical specifications
System and integration details
User requirements and operational data
Client-owned information remains the property of the client unless otherwise agreed in writing. We use such information solely to perform contracted services, provide support and maintenance, and fulfill agreed business purposes.
3.3 Software and Platform Information
When you use our software or platforms, we may collect technical and usage information, including:
Account identifiers and login data
Device, browser, and operating system information
Usage activity, performance metrics, and error reports
System logs and security-related data
This information supports reliability, performance improvement, troubleshooting, security, and support.
3.4 Automatically Collected Website Information
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited, time spent, and referring websites
General usage and performance statistics
This information is used for website improvement, security monitoring, analytics, and performance optimization.
We use cookies and similar technologies to support website functionality, understand usage patterns, improve performance, and maintain security. You may adjust your browser settings to limit or disable cookies. Disabling certain cookies may affect website functionality.
We do not use cookies for third-party cross-site advertising networks without appropriate consent.
We use collected information only for legitimate business purposes, including to:
Provide software, technology, and consulting services
Respond to inquiries and manage customer relationships
Deliver projects and provide technical support
Process payments and maintain business records
Improve products, services, and website performance
Maintain security and monitor system integrity
Communicate service-related updates and, where consented, marketing communications
Meet legal, regulatory, and contractual obligations
We do not use personal information for purposes incompatible with those identified at or before the time of collection, except with consent or as permitted by law.
We obtain consent before or at the time of collecting personal information, except where permitted or required by law. Consent may be express or implied depending on the circumstances and sensitivity of the information.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide certain services.
We do not sell, rent, or trade personal information.
We may share information only as necessary:
Service Providers With trusted third parties that assist our operations (e.g., cloud hosting, payment processors, software platforms, analytics, and infrastructure providers). These parties are required to protect the information and use it only for the purposes we specify.
Legal Requirements When required by law, court order, or government authority, or to protect our rights, security, property, or the safety of others.
Business Transactions In connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate protections.
With Consent Or as otherwise directed by you.
Our website and software may integrate with third-party services (hosting, analytics, payments, authentication, APIs, etc.). These providers have their own privacy policies. We are not responsible for the privacy practices of third parties.
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication protections, encryption where appropriate, monitoring, secure development practices, and internal procedures.
No method of transmission or storage over the Internet is completely secure. You acknowledge that electronic transmission and storage involve inherent risks. We cannot guarantee absolute security.
Unless otherwise agreed in writing:
Clients retain ownership of their submitted business data
Hills Digital Labs retains ownership of its software, tools, frameworks, systems, and intellectual property
We do not sell client data
Client information is used only as necessary to provide contracted services.
We retain information only as long as reasonably necessary to provide services, maintain business records, meet legal requirements, resolve disputes, or enforce agreements. When information is no longer required, we securely delete or anonymize it.
Hills Digital Labs operates in Canada and handles personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial legislation that may apply. Specific obligations may vary depending on the nature of the relationship, information collected, and jurisdiction.
Subject to applicable law, you may:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent (where applicable)
Challenge our compliance with this Policy
Submit requests to info@hillsdigitallabs.com. We may require reasonable identity verification. We will respond within a reasonable time. In certain cases permitted by law, we may refuse a request (for example, where disclosure would reveal confidential commercial information or the personal information of another individual).
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).
We may send business-related communications (company updates, product announcements, service information, or industry insights). You may unsubscribe at any time by contacting us or using available unsubscribe instructions.
Our services are intended for businesses and professional users. We do not knowingly collect personal information from children under applicable age thresholds without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
We may use service providers or infrastructure located outside Canada. Where personal information is transferred internationally, we use contractual or other means to provide a comparable level of protection as required by applicable law.
Information provided by business contacts, customers, vendors, or partners may be used for legitimate business purposes, including communication, contract management, service delivery, relationship management, and ordinary business operations.
We may update this Privacy Policy from time to time. Changes will be posted on https://hillsdigitallabs.com with a revised effective or last-updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy, except where additional consent is required by law.
For questions, concerns, or requests regarding this Privacy Policy or our handling of personal information:
Hills Digital Labs Inc. GTA / Toronto, Ontario, Canada Email: info@hillsdigitallabs.com Website: https://hillsdigitallabs.com
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We don’t follow the future; We build it.
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