$499.00
HDL Support System Enterprise is ITSM-ready help desk software for organizations that need control, scale, and governance—not another multi-tenant SaaS lock-in. Unlimited agents and tickets, full omnichannel (portal, email, chat, WhatsApp), BYOK AI, advanced reporting, and change management / CAB workflows with audit-friendly history.
Designed for regulated and high-change environments: asset-aware support, priority and difficulty queues, escalations, SLA, CSAT, and change records tied to how your teams already work in WordPress. Integrate customer accounts via WooCommerce and HDL Licensing Manager for a true customer 360 across products and support.
Description
HDL Support System – Enterprise
Enterprise WordPress ITSM: unlimited agents, change management, audit-ready workflows, and full omnichannel + AI.
Ideal for:
- Enterprise IT and internal service desks
- Larger MSPs and managed security providers
- Healthcare, finance, and education IT (on-prem / your cloud)
- Multi-product software companies with tiered support
- Operations teams requiring change advisory (CAB) process
- Brands consolidating Zendesk/Freshdesk-style workloads onto WordPress
Key benefits:
- Unlimited agents & tickets
- Change management / CAB + stronger audit trail
- Everything in Professional (chat, WhatsApp, KB, automation, AI)
- Full analytics and performance tracking
- Self-hosted control of data and AI keys
- Built to grow with Hills Digital Labs licensing ecosystem
HDL Support System Tier Comparison Table
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Price | $99/yr | $249/yr | $499/yr |
| Support agents | 3 | 15 | Unlimited |
| Tickets / month | 500 | 5,000 | Unlimited |
| Customer portal | ✓ | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ | ✓ |
| Ticket priorities & difficulty | ✓ | ✓ | ✓ |
| SLA (basic / full) | Basic | Full | Full |
| Asset management | Basic | Full | Full |
| Time tracking | ✓ | ✓ | ✓ |
| Live chat widget | — | ✓ | ✓ |
| WhatsApp channel | — | ✓ | ✓ |
| Knowledge base | — | ✓ | ✓ |
| Automation & macros | — | ✓ | ✓ |
| CSAT surveys | — | ✓ | ✓ |
| Reports & analytics | Basic | Full | Full |
| AI assist (BYOK) | — | ✓ | ✓ |
| Change / CAB workflow | — | — | ✓ |
| Skill-based routing | Limited | ✓ | ✓ |
| Multi-brand / advanced | — | — | ✓ |
| WooCommerce customer 360 | ✓ | ✓ | ✓ |
| Support | ✓ | ✓ | ✓ |
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