$249.00
HDL Support System Professional is a full-featured omnichannel help desk for teams that have outgrown inbox chaos. Combine ticket management, live chat, WhatsApp, knowledge base, SLA, and support automation inside WordPress — with Bring Your Own Key (BYOK) AI so you control providers and cost.
Built for modern support and IT operations: skill-friendly routing, macros, CSAT, time tracking, asset links, and analytics that show agent and queue performance. Customers get a polished portal; agents get fast handoffs and escalations without leaving wp-admin.
Description
HDL Support System – Pro
Omnichannel WordPress help desk with live chat, WhatsApp, automation, and BYOK AI for growing support teams.
Ideal for:
- Growing SaaS and product companies
- Mid-size MSPs and IT support desks
- eCommerce brands with high contact volume
- Digital agencies managing multiple client queues
- Hosting, domain, and managed-service providers
- HR / internal IT teams formalizing service requests
Key benefits:
- Live chat + WhatsApp + email + portal in one desk
- Knowledge base to deflect repeat questions
- Automation macros and keyword routing
- Full SLA and CSAT feedback loops
- AI draft replies & summaries (OpenAI, Anthropic, Gemini, Grok — your keys)
- Up to 15 agents and 5,000 tickets/month
HDL Support System Tier Comparison Table
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Price | $99/yr | $249/yr | $499/yr |
| Support agents | 3 | 15 | Unlimited |
| Tickets / month | 500 | 5,000 | Unlimited |
| Customer portal | ✓ | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ | ✓ |
| Ticket priorities & difficulty | ✓ | ✓ | ✓ |
| SLA (basic / full) | Basic | Full | Full |
| Asset management | Basic | Full | Full |
| Time tracking | ✓ | ✓ | ✓ |
| Live chat widget | — | ✓ | ✓ |
| WhatsApp channel | — | ✓ | ✓ |
| Knowledge base | — | ✓ | ✓ |
| Automation & macros | — | ✓ | ✓ |
| CSAT surveys | — | ✓ | ✓ |
| Reports & analytics | Basic | Full | Full |
| AI assist (BYOK) | — | ✓ | ✓ |
| Change / CAB workflow | — | — | ✓ |
| Skill-based routing | Limited | ✓ | ✓ |
| Multi-brand / advanced | — | — | ✓ |
| WooCommerce customer 360 | ✓ | ✓ | ✓ |
| Support | ✓ | ✓ | ✓ |
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